Our Territory Managers are local and take the time to understand your business. We are here to help educate our prospects and customers on the possibilities of Asset and Vehicle tracking; working with your staff to build out an ROI and discover potentially valuable integration points with other systems you may run.
We are constantly striving for the best ways to add long-term value to our customers. During your buying experience, your Trakopolis IoT Corp Territory Manager will work hard to understand the following:
Our project team will work directly with our customers to ensure the implementation and installation is executed with ongoing support from beginning to end. The quality service will not stop after installation of your devices. Our customers are promised continuous support on Trakopolis. Our support team is happy to help with any questions, concerns or requests our customers have.
During your implementation process, the Trakopolis IoT Corp team will work to achieve the following:
Trakopolis IoT Corp has an In House Training Department specializing in the Trakopolis Platform. We offer unlimited complimentary training not only in Trakopolis but also on the features that are customized to each client. We will tailor training to each user and address each role they will perform. Initially, the training instructor provides an overview of Trakopolis. Once completed, the instructor will train on specific features and client needs to assist with the ongoing customer development.
Once a customer has been set up in our system and provided log in information, the following steps will be expected:
Trakopolis IoT Corp offers third party financing on your hardware allowing companies to experience the ROI Trakopolis can bring without experiencing the need for a capital expenditure.
Quarterly touch points are provided to all of our customers. Our team is trained to look for new hires who may need training, as well as discuss feature requests we can work into our customer driven development schedule. In addition to our head office touch points, our Local Territory Managers check in as often as needed and we also offer 24/7 Local Live Agent support
Trakopolis IoT Corp offers an exclusive Enterprise Package to our customers. Please contact us today to see if you can qualify. The following items are included:
• Assigned Territory Manager, Project Manager, and Executive Contact
• Quarterly account review for cost savings and report optimization review
• Sophisticated API access to tie into your Enterprise System
• 25 hours of dedicated monthly development in addition to our agile development schedule
• Unlimited Training